Contact Us
Lone Star True Custom Rigs is an online custom PC builder. Every rig is hand-assembled in Texas by co-founders T.J. Gutierrez and Josh Milam, then shipped directly to you anywhere in the United States. We don't operate a retail storefront — reach us by phone or email and you'll talk to the people who actually build the machines.
Call Us
(817) 239-2664Build questions, order status, and technical support. Fastest way to reach a builder.
Support
support@lonestarcustomrigs.comTechnical help, warranty claims, returns, and RMA requests for existing orders.
Sales
sales@lonestarcustomrigs.comQuotes, custom build consultations, financing questions, and pre-purchase advice.
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Central Time
Saturday – Sunday: Closed
Emails received outside business hours are answered the next business day.
Where We Are
We're based in Texas and ship nationwide. Because we build to order rather than sell from a shop floor, we don't have a public retail location or walk-in hours — there's no showroom to visit. Every build goes straight from our bench to your door.
If you need to send hardware back to us, don't ship anything to us unsolicited. Start an RMA request first and we'll email you the correct return address along with your RMA number.
Before You Reach Out
A few common questions are already answered elsewhere on the site:
- Order status — check the order tracker with your order number.
- Returns and warranty — see our return policy for the 30-day window and RMA process.
- Financing — Affirm and Klarna pre-qualification details are on the financing page.
- Not sure what to buy — try Find Your Rig or the custom builder.